Customer Care | KONE Elevator Customer Service

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How can we help you?

GENERAL INQUIRIES

For general inquiries, please call the KONE call centre number at 09 998 88555. We are available every working day between 08.00 and 17.30.

REPORT A SERVICE NEED OR INCIDENT

To report a service need or an emergency, such as elevator problems and entrapments, call KONE emergency number at 09 998 8877 (backup tel: 09 998 88666). For non-urgent requests, you can contact the KONE maintenance customer service email at email@kone.com

Frequently Asked Questions

Below are some helpful answers to common questions about elevator maintenance and repair and how to find out about current and upcoming building maintenance work.

How Do I Check the Status of My Equipment?
Our KONE Online portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
What Should I Do if My Equipment Stops Working?
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services, you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from the KONE Online login or KONE Mobile.
When Is My Next Planned Maintenance Visit?
KONE Online or KONE Mobile will show you all upcoming and past building maintenance services and visits for all the equipment we maintain for you.
How Can I Reduce the Risk of Equipment Breakdowns?
With KONE 24/7 Connected Services, we can better predict, maintain, and take action before something breaks down.

Contact your local KONE representative to find out more.

Stay Up to Date Wherever You Are

Real-time building maintenance information at your fingertips

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KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

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KONE Mobile

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

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